Late carrier deliveries you paid express rates for. Marketplace refunds that never made it into your POS. City Music Cloud watches both — and turns them into a short review list instead of lost margin.
Express and Ground shipments carry delivery commitments. When a package lands late, City Music Cloud catches it in your ShipStation history, checks it against the service's commitment, and queues a money-back claim for review.
A refund issued on Amazon that never got entered in AIMsi is inventory and revenue quietly drifting out of true. The refund audit keeps the books honest.
Refunds, A-to-z claims, and chargebacks from your marketplaces are matched against your AIM refund entries and returns activity every day.
Missing AIM entries, reimbursement-eligible cases, and carrier-claim candidates surface as a worklist with a done-checkbox — not a report nobody reads.
Marketplaces quietly end listings that sit at zero stock. When gear comes back, eligible listings are queued for relisting so inventory never goes invisible.
Turn on refund recovery during early access and find out what's been slipping.
Request early access View pricing