Last updated: July 31, 2026
These Terms of Service (the “Terms”) govern your access to and use of City Music Cloud (the “Service”), operated by City Music LLC, a Massachusetts limited liability company located in Leominster, Massachusetts (“City Music,” “we,” or “us”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not access or use the Service.
Access to the Service requires credentials issued by City Music. You are responsible for keeping your credentials confidential, for all activity that occurs under them, and for ensuring that only individuals you have authorized use them. You must notify us promptly if you believe your credentials have been compromised. We may suspend or revoke access at any time, with or without notice, where we reasonably believe the Service is being misused.
The Service — including its software, source code, client-side code, interfaces, screen designs, database schemas, workflows, algorithms, documentation, and all related intellectual property — is and remains the exclusive property of City Music LLC. Nothing in these Terms transfers any ownership interest to you.
Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your own internal business operations for the duration of your subscription. This is a right of access only. It is not a sale, and it conveys no rights to the Service's source code or underlying design.
You may not, and may not permit or assist any third party to:
The Service and all non-public information about it constitute the confidential information and trade secrets of City Music LLC. You agree to protect it with at least the same degree of care you use for your own confidential information, and in no event less than reasonable care, and to disclose it only to your employees and contractors who need it to use the Service and who are bound by confidentiality obligations at least as protective as these Terms. This obligation survives termination.
You retain ownership of the inventory, order, customer, cost, and other business data you supply to or generate through the Service (“Customer Data”). You grant us the limited right to host, process, transmit, and display Customer Data solely to operate and support the Service for you. We will not sell your Customer Data or disclose it to third parties except as needed to provide the Service (for example, to the sales channels and carriers you connect), as you direct, or as required by law.
You are responsible for having the right to supply the Customer Data and for the credentials you connect to third-party platforms. Upon termination, you may request an export of your Customer Data within thirty (30) days, after which we may delete it.
The Service integrates with third-party platforms, including sales channels, carriers, payment processors, and point-of-sale systems. We do not control those platforms, are not responsible for their availability, accuracy, changes, or acts, and are not liable for any loss arising from them. Your use of each remains subject to that provider's own terms.
Subscription fees, billing period, and any usage limits are as stated on our pricing page or in your written order. Fees are payable in advance and are non-refundable except where required by law or expressly agreed in writing. We may change fees on thirty (30) days' notice, effective at your next renewal. Overdue amounts may result in suspension of access.
We aim to keep the Service available and accurate, but we do not guarantee uninterrupted or error-free operation. The Service depends on third-party platforms and networks outside our control, and we may perform maintenance, updates, and changes to features at any time. The Service is a business tool: it assists with inventory, pricing, and ordering decisions but does not replace your own review, and you remain responsible for the commercial decisions you make using it.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY OF DATA. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT ANY DATA, CALCULATION, OR SYNCHRONIZATION WILL BE ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITY MUSIC LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, SALES, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in this section limits liability that cannot be limited under applicable law. The limitations in this section do not apply to your breach of Section 3 (Restrictions) or Section 4 (Confidentiality).
You agree to indemnify and hold harmless City Music LLC and its members, officers, and employees from any claim, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Service, your Customer Data, or your breach of these Terms.
These Terms apply for as long as you access the Service. Either party may terminate a subscription at the end of the then-current billing period on written notice. We may suspend or terminate access immediately for non-payment or for breach of Sections 1, 3, or 4. On termination, your right to access the Service ends immediately. Sections 2, 3, 4, 5, 9, 10, 11, 13, and 14 survive termination.
You acknowledge that a breach of Section 3 or Section 4 would cause City Music LLC irreparable harm for which monetary damages would be an inadequate remedy, and that we are entitled to seek injunctive relief in addition to any other remedy, without the need to post bond.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. The state and federal courts located in Worcester County, Massachusetts have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and both parties consent to that jurisdiction and venue.
We may update these Terms from time to time. Material changes will be posted on this page with a revised “Last updated” date, and where practicable we will notify active subscribers. Continued use of the Service after the effective date constitutes acceptance.
These Terms, together with any written order between us, are the entire agreement regarding the Service and supersede any prior understanding. If any provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them to a successor in connection with a merger or sale of assets.
Questions about these Terms: contact us — City Music LLC, Leominster, Massachusetts.